Privacy Policy
How we collect, use and protect your information.
Last updated November 6, 2026
This policy explains how Seattle Reconstruction ("we", "us") handles information about customers, people who contact us, and visitors to seattlereconstructioncompany.com. It covers our website, phone calls, text messages and email.
Information we collect
- Contact details you give us: name, phone number, email address and the address of the property.
- Project and claim details: the damage, photos, your insurance company, adjuster and claim number, estimates, invoices and payments.
- Communications: emails, text messages, and phone calls with us, including call recordings and written summaries or transcripts of those calls.
- Booking details: the times you book with us and the answers you give when booking.
- Website information: what you submit in our forms, and basic technical information our server logs automatically, such as your IP address and browser type. We don't use advertising trackers on this website.
How we use it
- To schedule and do the work on your project.
- To prepare estimates and invoices and to work with your insurance company on your claim.
- To send you updates about your project, appointments, estimates and invoices, and to answer your questions.
- To keep records our business needs, improve our service and protect against fraud or misuse.
Phone calls and our virtual assistant
Calls to and from Seattle Reconstruction may be recorded and transcribed for quality, training and record keeping. Some calls are answered or made by Riley, our virtual assistant, an automated voice assistant that can look up the status of your project, take a message and book a time with our team. Riley says she is a virtual assistant at the start of the call. You can ask for a person at any time.
Text messages
If you agree to receive text messages from us, we use your mobile number only to send messages about your project, appointments, estimates and invoices, and to reply to your questions. You can reply STOP at any time to stop, or HELP for help. See the SMS Terms.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only as needed to do your project:
- With your insurance company and adjuster, for your claim.
- With the estimator, crews and trade partners working on your project, including our sister company Bowers Home Services when plumbing work is involved.
- With service providers that run our business systems for us, such as phone and text messaging, email, scheduling, accounting, web hosting and data storage. They may use it only to provide those services.
- When the law requires it, or to protect our rights, safety or property.
Mobile phone numbers and text messaging consent are never shared with anyone for marketing, as stated above.
How long we keep it
We keep project, claim, billing and communication records for as long as we need them to finish your project, honor warranties, and meet our legal, tax and insurance record-keeping duties. We then delete or anonymize them. If you opt out of texts, we keep a record of that so we don't text you again.
How we protect it
Our systems require staff sign-in, and our website uses encrypted connections (HTTPS). No method of storage or transmission is perfectly secure, but we work to protect your information.
Your choices
- Ask what information we have about you, or ask us to correct or delete it, by emailing estimating@seattlereconstructioncompany.com or calling (206) 222-8567. Some records we must keep by law.
- Stop text messages any time by replying STOP.
- Ask us not to call you, or to speak with a person instead of our virtual assistant.
Children
Our services are for adults. We don't knowingly collect information from children under 13.
Washington residents
Seattle Reconstruction is based in Washington State and this policy is governed by Washington law. We handle personal information in line with the Washington laws that apply to us.
Changes
If we change this policy, we'll update this page and the date at the top.
Contact us
Seattle Reconstruction
Phone: (206) 222-8567
Email: estimating@seattlereconstructioncompany.com